Shipping policy

Shipping Policy

Order Processing All orders are processed in the order they are received. You will receive a confirmation email once your order is placed, and a second email with tracking information once your order ships.

Standard Shipping Standard orders ship within 3–7 business days of purchase. Once shipped, delivery typically takes 10–21 business days.

Pre-Order Items Pre-order items ship within 3–4 weeks of purchase. Once shipped, delivery typically takes 8–10 business days. Pre-order timelines are estimates and may shift slightly depending on production.

Tracking Tracking information is emailed as soon as your order leaves our facility. Please allow 24–48 hours for tracking to update after you receive it.

Delays Delivery windows are estimates and are not guaranteed. Carrier delays, customs processing, weather, and high-volume periods may extend delivery times. We are not responsible for delays once a package is in the carrier's possession.

Incorrect Addresses Please double-check your shipping address at checkout. We are not responsible for packages shipped to an address entered incorrectly by the customer. If a package is returned to us due to an invalid address, the customer is responsible for reshipment costs.

Lost or Damaged Packages If your package arrives damaged or is marked delivered but not received, contact us within 7 days and we will work with you and the carrier to resolve it.

30-Day Free Returns We offer free returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. To start a return, contact us with your order number and we will send you a prepaid return label. Once your return is received and inspected, your refund will be issued to the original payment method within 5–10 business days.

Contact Questions about your order? Reach us at jessthecraft@gmail.com and we'll respond within 24–48 hours.